ABOUT US
Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com
Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Lumaeras™ is a textile home-living brand focused on practical fabric-based products intended for comfortable, organized, and visually balanced everyday spaces.
Our products are selected and presented with an emphasis on clear descriptions, practical household use, material information, and straightforward customer support. Product pages are intended to provide customers with the information reasonably needed to understand an item before placing an order.
Hangzhou Manchang Technology Co., Ltd. is the legal business entity responsible for operating the Lumaeras™ website and handling customer support associated with orders placed through the store.
We believe a trustworthy online store should make its identity and service rules easy to understand. For that reason, our business information, shipping practices, return rules, refund process, privacy practices, and website terms are made publicly available through our policy pages.
Our fulfillment arrangements may involve our own operations and qualified service partners depending on product availability and destination. We do not represent every order as originating from the same location.
If you have a question regarding Lumaeras™, a product, an existing order, delivery, or after-sales assistance, please contact us at service@lumaeras.com.
Customer service requests are generally reviewed within 3 business days.