Lumaeras™
CUSTOMER INFORMATION & STORE POLICIES

PRIVACY POLICY

Clear information about our business, customer support, and the policies that apply when using Lumaeras™.

BUSINESS INFORMATION

Who operates Lumaeras™?

Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.

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Legal Company Name Hangzhou Manchang Technology Co., Ltd.
Legal Representative Kong Zhou
Customer Support Email service@lumaeras.com
Customer Service Phone +86 13680199350
Business Address Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Hours 8:00 AM–10:00 PM

For order, delivery, return, refund, privacy, or website-related assistance, please contact our customer support team using the information above.

LUMAERAS™

PRIVACY POLICY

Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com | Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

This Privacy Policy describes how information may be handled when visitors access the Lumaeras™ website, place an order, communicate with customer support, or otherwise interact with our online services.

We may collect information reasonably necessary to operate the store, including names, contact details, delivery information, order records, customer service communications, device information, browser data, and website interaction information.

Such information may be used to manage orders, arrange delivery, provide customer support, process returns or refunds, prevent misuse, maintain website functionality, improve our services, and meet applicable legal or recordkeeping obligations.

We may work with service providers that assist with hosting, store operations, fulfillment, shipping, communications, analytics, fraud prevention, advertising, and website functionality. These providers may receive information reasonably necessary to perform their assigned services.

Where AppLovin technologies or related advertising tools are enabled on the website, information may also be processed in connection with advertising measurement, attribution, or campaign functionality in accordance with applicable privacy requirements and available user choices.

Cookies or similar technologies may be used for website functionality, preferences, analytics, security, and relevant advertising functions. Users may have browser or device-level controls available for certain technologies.

We use reasonable organizational and technical measures intended to protect information under our control. No online system can guarantee absolute security.

Privacy-related questions may be submitted to service@lumaeras.com. Requests are generally reviewed within 3 business days.

CUSTOMER CARE

Need help with this policy?

Our support team is available to assist with questions relating to your order or the information shown on this page.

Contact Lumaeras™ →