RETURN POLICY

Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com | Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

Lumaeras™ maintains a 30-calendar-day return period beginning on the date of delivery for eligible products.

To qualify for a preference-based return, an item should remain unused beyond reasonable inspection, be in substantially original condition, and include original packaging where reasonably available.

Any product-specific return restriction, including a restriction that may apply to a personalized or specially prepared product, must be clearly disclosed before an order is placed.

To request a return, email service@lumaeras.com and provide your order number, the item involved, the reason for the request, and supporting photographs or videos when reasonably relevant.

Return requests are generally reviewed within 3 business days.

Please do not send a return to our registered company address without authorization. After approval, our customer service team will provide the appropriate return instructions and, where necessary, a designated return facility address.

For a preference-based return, the customer is generally responsible for reasonable return transportation costs.

If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs resulting from our error.

After an eligible refund is approved, it is generally issued to the original transaction method within 7–10 business days. Additional processing time imposed by an external institution may be outside our direct control.