FAQ
Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com | Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Who operates this website?
The Lumaeras™ website is operated by Hangzhou Manchang Technology Co., Ltd.
What does Lumaeras™ sell?
Lumaeras™ focuses primarily on textile home goods and related home-living products.
How quickly are orders shipped?
We aim to prepare eligible orders promptly and arrange fast dispatch after order confirmation. The applicable delivery estimate for an order is presented through the store according to destination and available delivery arrangements.
Will tracking information be provided?
When tracking is available, shipment information is provided after dispatch. Carrier systems may require additional time before the first tracking update appears.
What if my package is delayed?
Contact service@lumaeras.com with your order number if an order appears materially delayed, tracking has stopped updating for an unusual period, or the package may be lost.
How long do I have to request a return?
Eligible products may be returned within 30 calendar days after delivery.
Who covers return shipping?
For preference-based returns, the customer is generally responsible for reasonable return transportation costs.
If an item is damaged, defective, incorrect, or materially different from its description, Lumaeras™ will provide an appropriate resolution without requiring the customer to bear costs resulting from our error.
How long does a refund take?
After a refund has been approved, it is generally issued to the original transaction method within 7–10 business days.
How quickly is customer support handled?
Customer service requests are generally reviewed within 3 business days.
Can an order be cancelled?
A cancellation request may be submitted before dispatch. Once an order has already been dispatched, cancellation may no longer be operationally possible, but an eligible return may be requested after delivery.