CONTACT US
Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com
Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Lumaeras™ welcomes questions regarding products, orders, shipping, returns, refunds, website use, or general customer service matters.
Customer Service Phone: +86 13680199350
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Customer Support Response Time: Within 3 business days
For order-related assistance, please include your order number and the email address associated with the order so that we can locate the relevant information efficiently.
For damaged, defective, incorrect, or materially different products, customers may also provide clear photographs or videos where they are reasonably relevant to the issue.
Please do not send products directly to our registered business address unless our customer support team has specifically instructed you to do so.
Approved returns may be directed to a designated return facility based on the item, fulfillment location, and return circumstances. Appropriate instructions will be provided after the return request has been reviewed.
We aim to handle customer concerns fairly and to provide a practical resolution based on the circumstances of each case.
Lumaeras™ is owned and operated by Hangzhou Manchang Technology Co., Ltd.
Legal Representative: Kong Zhou | Customer Support: service@lumaeras.com
Business Address: Room 102, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Lumaeras™ welcomes questions regarding products, orders, shipping, returns, refunds, website use, or general customer service matters.
Customer Service Phone: +86 13680199350
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Customer Support Response Time: Within 3 business days
For order-related assistance, please include your order number and the email address associated with the order so that we can locate the relevant information efficiently.
For damaged, defective, incorrect, or materially different products, customers may also provide clear photographs or videos where they are reasonably relevant to the issue.
Please do not send products directly to our registered business address unless our customer support team has specifically instructed you to do so.
Approved returns may be directed to a designated return facility based on the item, fulfillment location, and return circumstances. Appropriate instructions will be provided after the return request has been reviewed.
We aim to handle customer concerns fairly and to provide a practical resolution based on the circumstances of each case.